Impacted zones in Townsville have now reopened following major flooding, allowing nbn CO’s Emergency Management and field teams, in partnership with its delivery partners, to replace damaged infrastructure, install generators and access closed off areas to assess further damage.

There are currently limited services impacted, but nbn Co expects there will be further impacts to the network as it responds to increased incidents raised by its retail service providers.

Ryan Williams, Head of nbn local, Queensland, said, “Our thoughts are with the people of Townsville who have lost their homes and their livelihoods because of this severe weather over the past week. We want to assure residents and local business owners we are working around the clock to get the network up and running in impacted areas.

“We will have our Road Muster trucks located in the community recovery centres and invite residents without power or internet to come visit the Muster Trucks where the team will be able to provide free Wi-Fi so people can lodge online assistance forms or check in with family and friends.

“As we continue to assess the broader impact to the network in the region, we want to remind residents that equipment, including phones and medical alarms, connected over the NBN network will not work during a power blackout so have a fully charged mobile phone prepared as back up.

“We will closely monitor further weather conditions and the possible effects of flooding in other areas across the region.”

Lauren Butler

Lauren ‘LJ’ Butler is the Assistant Editor of Utility magazine and has been part of the team at Monkey Media since 2018.

After completing a Bachelor of Media, Communications and Professional Writing at the University of Wollongong in 2014, and prior to writing about the utility sector, LJ worked as a Journalist and Sub Editor across the horticulture, hardware, power equipment, construction and accommodation industries with publishers such as Glenvale Publications, Multimedia Publishing and Bean Media Group.

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