EnergyAustralia incurs $80,000 in penalties

Charlotte Pordage March 2, 2020 Company news, Electricity, Policy, Retail, Water 0

EnergyAustralia has allegedly failed to obtain explicit informed consent from its customers, resulting in penalties totalling $80,000. Australian Energy Regulator […]

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Energy customers no longer victim to unfair bill penalties

Charlotte Pordage March 2, 2020 Electricity, Gas, News, Policy, Retail 0

The Federal Government has introduced new rules that will prevent energy retailers from penalising customers who fail to meet strict […]

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ERM Power tops customer satisfaction ranks

Charlotte Pordage February 27, 2020 Company news, Electricity, News, Retail 0

ERM Power has been ranked in first place for customer satisfaction for the ninth year running in the Utility Market […]

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Leveraging big data to enable an intelligent grid

Charlotte Pordage February 2, 2020 Big Data, Digital Utilities, Electricity, Features, Retail, Telecommunications 0

Australian researchers have developed a platform to harness information from households to enable deep, real-time analysis and control of household energy.

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Volunteer firefighters to receive energy bill credits

Charlotte Pordage January 6, 2020 Disaster Management, Electricity, News, Retail 0

In an effort to support those affected by the bushfires, AGL will provide thousands of volunteer firefighters with a $150 […]

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Households could save with demand response program

Charlotte Pordage December 5, 2019 Asset management, Demand management, Digital Utilities, Disaster Management, Electricity, News, Retail, Stakeholder Engagement, Sustainability 0

EnergyAustralia and energy distribution company Jemena will reward customers living in north-west Melbourne with bill credits if they reduce their […]

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Benchmarking report shows productivity increase

Charlotte Pordage December 2, 2019 Asset management, Electricity, News, Policy, Retail, Stakeholder Engagement, Sustainability 0

Productivity gains by distribution networks across the National Electricity Market (NEM) have continued for a third consecutive year, putting downward […]

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Shell acquires ERM Power Limited

Charlotte Pordage December 2, 2019 Asset management, Company news, Electricity, News, Policy, Retail, Stakeholder Engagement 0

Shell Energy Australia, which has primarily focused on gas trading to date, has completed the acquisition of ERM Power Limited, […]

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Demand Response programs supported by City West Water

Charlotte Pordage December 2, 2019 Asset management, Disaster Management, Electricity, News, Policy, Retail, Stakeholder Engagement, Sustainability, Water 0

City West Water has chosen to participate in programs that encourage energy users to voluntarily reduce their energy usage during […]

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NSW gas charges likely to fall

Charlotte Pordage December 2, 2019 Asset management, Company news, Gas, News, Policy, Retail, Stakeholder Engagement 0

The Australian Energy Regulator’s draft decision on Jemena Gas Networks’ (JGN) 2020-2025 revenues is likely to lead to a fall […]

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EnergyAustralia introduces new electricity plans

Charlotte Pordage December 2, 2019 Asset management, Digital Utilities, Electricity, News, Policy, Retail, Stakeholder Engagement 0

EnergyAustralia has begun selling subscription electricity plans in New South Wales as part of a trial to make energy simpler […]

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EnergyAustralia alleged to have wrongly disconnected struggling customers

Charlotte Pordage November 25, 2019 Company news, Electricity, News, Policy, Retail, Stakeholder Engagement 0

The Australian Energy Regulator (AER) has commenced Federal Court proceedings against EnergyAustralia for the alleged wrongful disconnection of eight electricity […]

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Telstra to contact customers with slow NBN speeds

Charlotte Pordage November 25, 2019 Company news, Electricity, News, Retail, Spotlight, Stakeholder Engagement, Telecommunications 0

Telstra and Belong customers that upgraded to higher-speed NBN plans will be proactively contacted if they are not getting the […]

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New electricity strategy for NSW

Charlotte Pordage November 25, 2019 Asset management, Electricity, News, Policy, Projects, Retail, Spotlight, Stakeholder Engagement, Sustainability 0

Under the NSW Electricity Strategy, households across New South Wales are expected to save $40 per year on their electricity […]

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ERA decision manages gas price increase

Charlotte Pordage November 19, 2019 Asset management, Gas, News, Policy, Retail 0

The Economic Regulation Authority (ERA) has released its final decision for ATCO Gas Australia’s revised access arrangement for the mid-west […]

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SA Water puts four-year plan to regulator

Charlotte Pordage November 13, 2019 Asset management, Company news, News, Policy, Retail, Spotlight, Stakeholder Engagement, Sustainability, Water 0

SA Water has put forward its next four-year plan to the independent economic regulator. Our Plan outlines how the utility […]

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Smart water meters for Logan residents

Charlotte Pordage November 4, 2019 Asset management, Condition Assessment, Digital Utilities, News, Retail, Smart meters, Spotlight, Stakeholder Engagement, Sustainability, Water 0

Smart metering technology has been introduced in Bannockburn, with residents among the first in Logan to have their water use […]

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Energy and Water Ombudsman NSW: thoughts on our Annual Report

Charlotte Pordage October 30, 2019 Company news, Electricity, News, Retail, Stakeholder Engagement, Water 0

by Janine Young, Ombudsman, Energy and Water Ombudsman NSW Twenty-one years ago the corporatisation of the electricity sector led to […]

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Momentum Energy apologises for concession payment breaches

Charlotte Pordage October 27, 2019 Electricity, News, Retail 0

Momentum Energy has apologised for mistakes which led to some customers not receiving their concession payments and resulted in the […]

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Australian energy companies take big step in putting customers first

Charlotte Pordage October 9, 2019 Asset management, Company news, Digital Utilities, Electricity, News, Retail, Spotlight, Stakeholder Engagement 0

October 2019 marks a significant milestone for the Australian energy industry. For the first time, Australians can gain unique insights […]

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South Australians to save on energy

Charlotte Pordage October 9, 2019 Digital Utilities, Electricity, News, Retail, Stakeholder Engagement, Sustainability 0

The South Australian Government has welcomed the Australian Energy Regulator’s (AER) draft determination on SA Power Networks charges, showing additional […]

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ACCC report finds fairer energy deals

Journalist September 18, 2019 Electricity, News, Policy, Retail 0

The Australian Competition and Consumer Commission (ACCC) has found that access to affordable, reliable and sustainable energy is improving, according […]

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AGL launches new electric vehicle offer for customers

Journalist September 18, 2019 Digital Utilities, Electricity, News, Policy, Projects, Retail 0

AGL has launched a new offer for owners of electric vehicles (EV), accelerating its move into the growing electric vehicle […]

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ACCC report emphasises the need for gas production and development

Journalist August 23, 2019 Gas, News, Pipelines, Retail 0

The Australian Competition and Consumer Commission (ACCC) has released its seventh Gas Inquiry Report, highlighting that although the east coast […]

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What do Sydney Water, AGL, Endeavour Energy, Hydro Tasmania and Energy Queensland all have in common?

Charlotte Pordage August 19, 2019 Digital Utilities, News, Retail 0

These utility heavyweights are all presenting at the SAUG National Summit in Sydney on 26-27 August 2019; sharing their experience […]

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The ‘no hassle’ service approach to retail energy

Charlotte Pordage August 7, 2019 Electricity, Features, Retail 0

While competition in the retail energy sector continues to evolve, energy retailers are faced with the challenge of restoring consumer […]

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Customers $6 billion better off with incentive-based energy schemes

Journalist July 31, 2019 Electricity, News, Renewable Energy, Retail 0

A new report released by Energy Networks Australia has highlighted how Australia’s incentive-based energy regulation schemes are delivering more than […]